Frequently Asked Questions

Everything you need to know about your Cliphair extensions.

How do I choose the right shade for my hair?

We offer a free color matching service. Simply upload a photo of your hair in natural light, and our experts will recommend the perfect match from our range of over 60 shades.

Can I use heat styling tools on my extensions?

Yes, our extensions are made from 100% Remy human hair, meaning they can be curled, straightened, and styled just like your own hair. We recommend using a heat protectant spray and keeping the temperature below 180°C.

How long does shipping take?

We offer Next Day Delivery for orders placed before 4 PM in the UK. International shipping typically takes 3-7 business days depending on your location and chosen shipping method.

What is your return policy?

We offer a 30-day return policy. For hygiene reasons, extensions can only be returned if the gold security seal has not been broken and the packaging is unopened.

How long will my hair extensions last?

With proper care and the use of sulfate-free hair products, our clip-in extensions can last 6-12 months, while permanent extensions like tapes or wefts typically last 3-6 months before needing maintenance.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.